This Privacy Policy describes how Novaris Web Studio Sdn. Bhd. ("Novaris", "we", "us") handles personal data when you visit repairsmart.pro or engage our services. We process personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
Information we collect
We only collect what we need. That typically includes:
- Details you give us — your name, email, phone number, company and the contents of any message or brief you submit.
- Usage data — anonymised information about how you use the site, such as pages viewed and approximate location, gathered through cookies and analytics.
- Technical data — browser type, device and IP address, used to keep the site secure and functioning.
How we use your data
We use your information to respond to enquiries, deliver and improve our services, send you material you have requested, and meet our legal and accounting obligations. We do not sell your personal data to anyone.
Legal basis and consent
Where required, we rely on your consent — for example, when you submit the contact form or accept non-essential cookies. You may withdraw consent at any time by contacting us, though this may affect our ability to provide certain services.
Sharing your data
We share data only with trusted service providers who help us operate — such as hosting and analytics partners — and only to the extent needed. These providers are bound to protect your information and use it solely on our instructions.
Data retention
We keep personal data only as long as necessary for the purposes described here or as required by law. When it is no longer needed, we securely delete or anonymise it.
Your rights
Under the PDPA you may request access to the personal data we hold about you, ask us to correct it, or limit how we process it. To make a request, email [email protected] and we will respond within a reasonable period.
Security
We apply appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. No method of transmission is completely secure, but we work hard to safeguard your information.
Contact
Questions about this policy can be directed to Novaris Web Studio Sdn. Bhd., Level 12, Menara KEN TTDI, 37 Jalan Burhanuddin Helmi, Taman Tun Dr Ismail, 60000 Kuala Lumpur, Malaysia, or by email at [email protected].